FAQ
Common questions, answered honestly.
If your question isn't here, email us — every email gets a real reply.
Pricing & charity status
- Are you really free for charities?
- Yes, free forever. No credit card. The free tier covers unlimited pages, blog posts, image hosting, SSL, and a yourcharitysite.com subdomain. The only thing on your site you didn't add is a small "Built with" footer.
- What counts as a charity?
- Any registered non-profit — UK charity number, US 501(c)(3), or your country's equivalent. We'll ask for the registration number on signup. Mutual-aid groups, community projects, and unincorporated initiatives also qualify on a case-by-case basis — email us.
- What if we can't afford even $5/month?
- Email us at hello@yourcharitysite.com. We have a quiet fund that covers Pro for charities working on a tight budget. No paperwork, no application form — just a short email.
- Do you take a cut of donations?
- Never. Donations go through whatever processor you set up (Stripe, JustGiving, GoFundMe, etc.) and we don't touch them.
Domains & branding
- Can I use my own domain?
- Yes — that's the Plus tier ($10/month). Point yourname.org at us and we'll handle SSL automatically. You can use a subdomain (eg. site.yourcharity.org) or the apex.
- Can I buy a domain through you?
- Not yet. We recommend Cloudflare Registrar or Porkbun — both sell .org domains at cost. We're working on bundling registration into Plus.
- What's the "Built with" footer look like?
- A single line in the footer that reads "Built with yourcharitysite.com" with a small heart icon. It's there to help other charities find us, not to plaster a logo on your site.
Editing & content
- How does editing work?
- Your site is a stack of sections — hero, columns, image grid, donation CTA, etc. You drag sections into the order you want and fill in their fields. The text editor is Notion-style, no HTML required.
- Can multiple people edit?
- Yes — invite as many editors as you want, with owner / admin / editor roles. We never charge per seat.
- Can I edit on my phone?
- The dashboard works on phones for quick text edits. For drag-and-drop layout changes, a tablet or laptop is much better.
Migration & exit
- Can I export everything?
- Yes. Export every page, post, and uploaded file as a zip from your dashboard, anytime. The export format is documented so you can move to another CMS without losing anything.
- Can you migrate us from WordPress / Squarespace / Wix?
- Yes — that's part of the Custom tier. We can pull your existing pages, blog posts, and images and rebuild them as sections. Get in touch.
- What happens if you shut down?
- If we ever wind down the service, we'll give every charity at least 90 days' notice and a one-command export of your full site so you can move to another CMS or static host. You'll never wake up to a broken site.
How we compare
- Why not just use WordPress?
- WordPress is great if you have a developer. Most charities don't. Plugins go out of date, security patches need applying, themes break. We're a CMS that doesn't need a babysitter.
- Why not Squarespace or Wix?
- They charge $20–40/month, take a cut on some payment integrations, and lock you in (you can't export the design). We're cheaper, take no cut, and you can leave with everything.
- Why not just Linktree / Carrd?
- Those are great for a one-pager. We're built for charities that need a real site — multiple pages, a blog for updates, image galleries, custom domain, SEO. Different problem.
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